SHIPPING & RETURN POLICY
Orders purchased before 5 P.M. will be shipped the same day. Purchases after 5 P.M. will be shipped the next day.
Free standard shipping on orders equal or over US$50. We charge a flat fee of US$8.95 for orders less than US$50.
Standard shipment within US and Canada will take 2-5 business days, standard international shipment will take 15-22 business days.
Free over US$50
(1-3 business days)
Free over CA$64
(1-3 business days)
Free over US$50
(7-10 business days)
(5-7 business days)
Standard Shipping to the following countries:
North America: Canada, United States of America
Europe: Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom
Asia: Hong Kong, Japan, Singapore, South Korea
More countries: Australia, New Zealand, Russia
Any question regarding shipping, please refer to FAQs or contact support@MarsQuest.co
Note: If English is not your native language, please do not translate your shipping information.
If order pass through customs, MarsQuest is not liable for any additional costs it may arise.
Shipment within Canada, confirmation will be sent one business day after actual ship-out time. Shipment confirmation for all other countries will be sent same day when ship out.
1-Year Limited Manufacturer Warranty
MarsQuest™ warrants its eyewear products against breakage due to defects in material and workmanship for one year, starting from the date of you received your order. Scratched lenses are considered normal wear and are not covered under warranty. The repair or exchange of your product under this warranty is still eligible for the Free Shipping feature.
Exchange and Return Policy
If for any reason you are not fully satisfied with your order, we gladly offer a 14 days Exchange or Return, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange or Return:
- Once you decide to enter the Exchange or Return process, please contact our customer service team first. Do not return your product(s) without first contacting our team. We will help you through the process to ensure a smooth Exchange or Return.
- Unless the product(s) are received with defects from the manufacturer as described in 1-Year Limited Manufacturer Warranty, MarsQuest shall not be held liable for any damages arising from shipping and improper customer use, in which case Exchange or Return process cannot be entered.
- To ensure a smooth exchange or return process, the product(s) MUST be returned unused, with all the original packaging, and with all the authenticity tags, and manufacturer seals still intact and attached. Please include your name, order number and email in your returned package.
- All returns are inspected on arrival and exchanges or refund will NOT be processed if the product(s) are not in new and original condition.
- Please ensure that product(s) are returned to us via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery methods are secure.
- The costs to return the order (e.g. courier/shipping company costs) shall be directly borne by the User.
- If order pass through customs, Marsquest is not liable for any additional costs it may arise. We suggest you declare the commodity value of less than $20 and identify the commodity as gift to avoid any unnecessary custom duties.
- If the User decides to return the order in its entirety, MarsQuest shall refund the User the entirety of amounts paid by the User at purchase (including purchase shipping expenses). MarsQuest shall not refund shipping expenses paid by User for the entirety of the order if the User only wishes to return one or some of the products of the order.
- MarsQuest informs Users that the reimbursement term for amounts paid shall depend on the method of payment used by User to purchase the product:
- If the User paid by credit/debit card, MarsQuest shall refund the amount paid within a period of 14 calendar days.
- If the User paid via PayPal, MarsQuest shall refund the amount paid within a period of 24-48 workdays.
10. In any case, MarsQuest shall refund the amounts paid as soon as possible, from date the User communicates the decision to withdraw from the contract.
11. If you send a return package to a wrong address, MarsQuest is not liable for any loss or misplacement.
12. Please note that items purchased during a sale or from our sales page are not eligible for Return or Exchange.
13. Our limited edition is excluded from promotion.